Manuel Jaime Rueda Duque

Insurance Operations and Accounting professional with hands-on experience supporting U.S.

Commercial

Lines workflows, financial reconciliations, and high-volume administrative processes. Combines a Systems Engineering background with proven attention to detail in policy processing, premium tracking, commissions, and bank reconciliations. Skilled in Excel, SQL, Power BI, and Power Apps, with a focus on process improvement, data integrity, and operational efficiency. Fully bilingual (English/Spanish) and experienced working directly with U.S. clients and teams.

Commercial Lines Administrative Associate at Lean Solutions Group (2025-12 – Present)

• Support U.S. Commercial Lines insurance operations through end-to-end policy data management, including endorsements, renewals, and policy issuance.
• Process premiums, invoices, and commissions across high-volume policy portfolios, ensuring accuracy and on-time delivery against strict deadlines.
• Maintain data integrity across multiple agency management systems by performing detailed quality checks and resolving exceptions before submission.
• Partner with U.S.-based account managers and underwriting teams to coordinate documentation, track outstanding items, and keep policy workflows moving.
• Identify recurring administrative bottlenecks and propose process improvements to reduce manual workload and turnaround time.

Accounting Associate at Lean Solutions Group (2024-11 – 2025-12)

• Maintained accurate and up-to-date records of financial transactions for U.S. clients, supporting month-end close and reporting cycles.
• Performed monthly bank reconciliations to ensure data integrity and balance accuracy across multiple accounts.
• Identified, investigated, and resolved discrepancies promptly, partnering with internal teams to correct root causes.
• Processed invoices, payments, and journal entries with strong attention to detail in a deadline-driven environment.
• Built reconciliation and tracking workflows in Excel to improve visibility into account balances and outstanding items.

Bilingual Customer Service Agent (Walmart Spark) at iQor (2024-02 – 2024-11)

• Provided bilingual (English/Spanish) support for Walmart Spark delivery drivers in a high-volume, fast-paced operations environment.
• Handled real-time driver issues including delivery exceptions, app problems, and route disputes, delivering fast and empathetic resolutions.
• Operated internal CRM and operational tools to document interactions, escalate issues, and maintain service continuity.
• Consistently met KPIs for response time, resolution rate, and customer satisfaction in a metrics-driven contact center setting.

Citizen Developers Intern at ISA InterColombia (2021-07 – 2022-01)

• Supported the Citizen Developers management project, contributing to enterprise process improvement initiatives across business units.
• Built dashboards and reports in Power BI to provide visibility into operational KPIs and project status.
• Developed internal applications in Power Apps to streamline manual workflows and replace repetitive tasks.
• Created structured documentation defining user roles, permissions, and responsibilities to support program governance and scaling.

Systems Engineering in Systems Engineering – Universidad de San Buenaventura (2016-08 – 2023-08)

Back-end Programming in Back-end Programming – Alura (2023-04 – 2023-09)

Programming in Programming – Universidad de Caldas / MinTIC (2022-04 – 2022-12)

High School Diploma in High School – Colegio San José de La Salle (2009 – 2015)