Manuela Zapata

I have worked as an administrative assistant and manager for over 10 years; the majority of my experience is on real estate and property management.

Assistant Property Manager at Piemonte Corporation, Miami, Florida.

•Resolved tenant conflicts and complaints with exceptional communication skills.

•Built and maintained office files by inputting contracts, billing information, and other data needed for monthly reports.

•Oversaw market research to gather competitor data and current market rates.

• Conducted move in orientation, personally welcoming new tenants and hosting various events.

•Tracked original leases and renewal contracts for tenants.

Real Estate Office Manager at Aventura ParkSquare, Aventura , Florida

•Improved operations by implementing procedural changes.

• Acquired, distributed and stored supplies.

•Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

•Managed more than 5 sales and administrative personnel.

•Assisted with developing, planning and implementing strategies to promote large and small scale events.

Johnson & Wales University.