Mario Hoyos

9 months working as virtual assitant.

Tech-savvy individual with strong communications skills.

Willing to learn and adapt the company. Efficient in what I do, collaborative and self motivated.

Back office assistant - Concentrix VGA Customer Management

• Managed excel data bases and dedicated platforms to ensure all the interns meet the critiria that was needed.
• Proccesing sensitive information and mantaining good procedures was key to the succes of the project.

Compliance support - Concentrix VGA Customer Management

• Collaborated with a team of 5 to ensure the company complies with the State parameters.

•Delivered a 98% of excellence in the requirements of the state for the teachers and mentors certification.

Customer assistant - Concentrix VGA Customer Management 

•Managed to deliver great customer service by dealing with several emails and phone calls answering questions and resolving issues related with the program.

• Delivering customer services as a member of a team that consistently meet custommer-satisfaction.

Universidad Salazar y Herrera

Administración de empresas - Currently studying

Corporacion Pedagógica Nacional 

Diploma de Bachiller