Technical Support - IT Specialist - Bilingual
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Dedicated Customer and Technical Service Representative passionate and skilled in customer management. More than four years of experience responding to customer service needs and finding solutions by providing product analysis for customers.
Specialized in facilitating customer satisfaction by connecting and communicating fluidly. Fluent English and Spanish speaker enthusiastic about ensuring optimal customer service. Energetic team player with topnotch organizational skills.
Provide technical support via chat (Zendesk), ticket (JIRA) and voice for the following services:
Identify Wordpress errors and find a solution
Technical Advisor at Sutherland/Google, Bogota
November 2019 — December 2020
Technical Support Advisor for the following services:
G Suite now known as Google Workspace
Support in Google Drive - Maps- Gmail - Sheets- Docs
SSO- Authentication
Travel Coordinator at Assist Card
November 2018 — June 2019
Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services
Coordinated travel arrangements, ensuring that all details and requirements were met
Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals
Education Universidad de la Salle Modern Languages
Currently completing Google Information Technology Support
Professional Google Workspace Administrator Certificate
