Michelle Wilkinson

Relationship-driven professional with 25+ years across senior living, education, and property sales. Skilled at building trust with diverse stakeholders, driving occupancy, and delivering person-centred engagement programmes that measurably improve satisfaction and community outcomes.

Residents Relations Manager - Morar Living, St Andrews - St Andrews

(2026-01)

• Drive occupancy growth by managing enquiries, conducting tours, and converting prospects into admissions through relationship-led sales
• Lead resident engagement programmes and Activities Team, ensuring person-centred activities that promote wellbeing and participation
• Gather and analyse resident and family feedback, implementing service improvements and reporting outcomes to management via Found database

Alumni & Development Manager - St Leonards School, St Andrews - St Andrews

(2024-01 - 2026-01)

• Built and delivered a multi-platform alumni communications and engagement strategy, strengthening community ties across global alumni network
• Managed major donor development pipeline, identifying key prospects and supporting outreach to secure funding for agreed development projects
• Designed and reported on fundraising appeals and legacy giving campaigns, ensuring alignment with St Leonards' values and strategic goals

Sales Negotiator - Rettie & Co

(2022-06 - 2023-12)

• Conducted property market appraisals and converted enquiries into listings, guiding clients through the full buying and selling process
• Maintained Reapit CRM with enquiries, Notes of Interest, offers, and viewing follow-ups, ensuring data accuracy and compliance
• Liaisied effectively with solicitors, surveyors, buyers, and sellers while ensuring Anti-Money Laundering compliance throughout

Assistant Registrar (UK) - St Leonards School, St Andrews - St Andrews

(2020-01 - 2022-12)

• Managed prospective family relationships, converted enquiries to admissions, and supported Open Days and marketing events at St Leonards School

Admissions Officer - St Leonards School, St Andrews - St Andrews

(2020-01 - 2020-12)

• Processed admissions enquiries and supported enrolment operations for St Leonards School's UK and international student intake

Receptionist - St Leonards School, St Andrews - St Andrews

(2019-01 - 2019-12)

Temporary position

• Delivered front-of-house reception services, acting as first point of contact for pupils, families, and external visitors

Owner - The Very Lovely Sauce Company

(2015-01 - 2022-12)

• Founded and operated artisan food business, managing production, sales, marketing, and customer relationships over seven years

Administrator - The Kings Head Theatre, Islington - Islington

(2002-01 - 2003-12)

• Provided administrative support to The Kings Head Theatre, coordinating operations and stakeholder communications

Assistant Project Manager - Schroder Investment Management

(2000-01 - 2002-12)

• Assisted project management delivery across investment operations at Schroder Investment Management

Fund Managers Assistant - Schroder Investment Management

(1998-01 - 2000-12)

• Supported fund managers with portfolio administration and operational tasks at Schroder Investment Management

Investment Reporter - UBS Asset Management

(1997-01 - 1998-12)

Temporary position

• Produced investment reporting and analysis for UBS Asset Management clients and internal stakeholders

Portfolio Administrator - Citibank

(1997-01 - 1997-12)

Temporary position

• Administered client portfolios and maintained accurate investment records at Citibank

Visual Merchandiser - Habitat - Kings Road, London

(1994-01 - 1997-12)

• Designed and executed visual merchandising displays across Habitat stores to drive customer engagement and sales

Sales Assistant Furniture Dept - Habitat - Edinburgh

(1994-01 - 1997-12)

• Delivered high-quality customer sales support within Habitat's Furniture Department, building product knowledge and client relationships

BA(HONS) - Interior Architecture - Edinburgh College of Art

Foundation - Art & Design - Sir John Cass School of Art