Mr. Negi

Seeking a leadership role in a dynamic organization where I can leverage my experience in customer service, project management, and team mentoring to drive growth and operational excellence.

Senior Chat Associate: Amazon E-commerce Process at Clipwiser Technologies (2023-01 – Present)

• Provided real-time chat support for Amazon customers, resolving order, cancellation, return, and refund inquiries.
• Ensured seamless shopping experiences and high customer satisfaction.
• Coordinated with logistics, billing, and technical teams to address complex issues.
• Utilized CRM tools to track interactions and update case statuses.
• Trained and mentored junior associates, improving team performance and service quality.

Customer Process Associate at Intellinet (Teleperformance) (2024-01 – 2024-11)

• Delivered high-quality customer service for RBL Bank credit card processes, assisting with applications, billing, payments, and dispute resolution.
• Provided technical support and troubleshooting via chat.
• Trained and mentored new trainees, monitored progress, and provided feedback to enhance team performance.
• Managed multiple customer interactions while supporting trainee development.

Executive at IGT Gurgaon (2023-07 – 2023-12)

• Handled Indigo Airlines customer interactions, managing bookings, cancellations, and travel-related queries.
• Ensured accuracy and professionalism in all customer communications.

Freelancing at Self-employed (2020-01 – 2023-12)

• Designed and managed complete salon projects, including architectural design, interior layout, and aesthetics.
• Planned and executed two residential house projects, overseeing architectural and structural elements.
• Delivered a full restaurant project, covering architecture, interior design, and functional aesthetics.

10th

12th

Bachelor of Engineering in Mechanical Engineering – Manav Rachna International University