Senior Chat Associate: Amazon E-commerce Process at Clipwiser Technologies (2023-01 – Present)
- Provided real-time chat support for Amazon customers, resolving order, cancellation, return, and refund inquiries.
- Ensured seamless shopping experiences and high customer satisfaction.
- Coordinated with logistics, billing, and technical teams to address complex issues.
- Utilized CRM tools to track interactions and update case statuses.
- Trained and mentored junior associates, improving team performance and service quality.
Customer Process Associate at Intellinet (Teleperformance) (2024-01 – 2024-11)
- Delivered high-quality customer service for RBL Bank credit card processes, assisting with applications, billing, payments, and dispute resolution.
- Provided technical support and troubleshooting via chat.
- Trained and mentored new trainees, monitored progress, and provided feedback to enhance team performance.
- Managed multiple customer interactions while supporting trainee development.
Executive at IGT Gurgaon (2023-07 – 2023-12)
- Handled Indigo Airlines customer interactions, managing bookings, cancellations, and travel-related queries.
- Ensured accuracy and professionalism in all customer communications.
Freelancing at Self-employed (2020-01 – 2023-12)
- Designed and managed complete salon projects, including architectural design, interior layout, and aesthetics.
- Planned and executed two residential house projects, overseeing architectural and structural elements.
- Delivered a full restaurant project, covering architecture, interior design, and functional aesthetics.
