MulTi Fraktal

Results-driven IT System Administrator with 10+ years of experience managing enterprise-level Windows and any environment, cloud infrastructure (AWS/Azure), and network security. Proven ability to reduce downtime by 30%, automate tasks using PowerShell, and lead successful system migrations. Certified in ConnectWise Automate, Veeam, Watchguard and CompTIA Server+, ready to bring solutions to your organization.

IT System Administrator + Cloud Back ups + Cybersecurity + RMM Admin + NOC admin + Teammate collaboration + Critical Response + SNOC + Automation + AI + EDR + AWS Console management admin at Metro Networks LLC (2018-10 – 2026-02)

Resume Worded

• Implemented a centralized monitoring system, reducing incident detection time by 30% and cutting system downtime by 20%.
• Managed a network of 1500+ agents Maintenance, improving system uptime by 45% through proactive optimization.
• Automated routine maintenance with PowerShell, Templates, Scripts, saving 25 hours/month in manual effort.
• Upgraded server infrastructure, boosting processing speed by 25% and data access times by 20%

Phone + Chat Representative at Plumchoice (2014-04 – 2017-07)

IT Technical Support Representative - Phone and Chat agent Technical Support, HP smart friend, + Avast Total Support

• Proficient in diagnosing hardware and software issues, handling tickets, incidents, cases, offering effective solution

IT Technical Support Diploma in Information Technology – Instituto Tecnologico De Costa Rica (ITCR) (2011-08)

Advance English Certificate in English – Instituto Tecnologico De Costa Rica (ITCR) (2000 – 2007)

High School Diploma in General Education – Boston College (2006-08)