Nailea Polanco

Bilingual English/Spanish customer service and administrative professional with 8+ years of experience in customer service, office administration, data entry, cash handling, team leadership, and business operations. Experienced working independently and remotely, managing customer interactions, handling confidential financial responsibilities, organizing schedules, and supporting day-to-day business operations. Strong computer skills with 65+ WPM typing speed and experience with Microsoft Office, email, data entry, scanning, faxing, and clerical tasks.

Cashier at 36 Business Internet Cafe (2026-01 – Present)

• Provide friendly and professional customer service to customers throughout each shift.
• Handle cash and customer transactions accurately and responsibly.
• Independently manage assigned shifts and maintain smooth daily operations.
• Assist customers with questions and general needs.
• Maintain a clean, organized, and welcoming environment.
• Balance multiple responsibilities while working independently.

Manager at High Limits (2024-04 – 2026-06)

• Managed daily business operations while providing direct customer service.
• Performed cashier responsibilities and handled money accurately.
• Created and managed employee schedules.
• Participated in hiring and termination decisions.
• Managed payroll responsibilities.
• Supervised employees and provided team leadership.
• Handled customer concerns and helped resolve problems professionally.
• Multitasked in a fast-paced environment while maintaining accurate financial and operational responsibilities.

Customer Service Representative at Real Soft Inc. (2022-01 – 2024-12)

• Provided customer service through phone and email communication.
• Assisted customers with questions, requests, and general support.
• Managed multiple tasks while maintaining professional and timely communication.
• Ordered supplies and assisted with business operations.
• Performed front-desk and clerical responsibilities.
• Used organizational and interpersonal skills to support customers and coworkers.
• Worked both remotely and in person.

Office Assistant at Skyway Logistics (2018-01 – 2022-12)

• Provided customer service and administrative support.
• Answered and directed phone calls.
• Performed data entry and maintained accurate records.
• Typed and prepared documents and correspondence.
• Organized and maintained physical and electronic files.
• Ordered office supplies and monitored office needs.
• Managed email communications.
• Used fax machines, scanners, and other office equipment.
• Supported front-office operations and completed multiple administrative tasks simultaneously.

High School Diploma – Overhills High School (2018-12)