Nicolas Alvis
Ingeniero ambiental Data analyst
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Sobre mí
Professional with excellent leadership & teamwork skills, group management and ethics, in the BPO business I have experience in the field of customer service, integrated database management and international supplier management with an extensive knowledge in the use of office tools and their application in different scenarios as required. I am characterized by being an accomplished, proactive person, who takes the initiative to always seek to meet the business and personal standards defined for continuous improvement.
Experiencia
Mission Controller at Teleperformance – Walmart (2019-10 – 2021-03)
Responsible for the control, review and formulation of tables and databases with information pertinent to the operation to comply with internal indicators and facilitate monitoring of campaign performance through specific instructions, development of business reports and decision making in real time
- Control and review of databases and tables
- Development of business reports
- Real time decision making
- Campaign performance monitoring
Pricing Specialist at GLT Logistics (2021-11 – 2022-05)
Back office support in charge of giving out prices regarding the movement of load inside the US where negotiation and the seek of new strategies of business were on daily basis the main support for the required performance of the operation.
- Back office support
- Price quotation for US load movement
- Business negotiation
- Strategy development
Real Time Analyst at TWW SAS (2023-01 – 2024-05)
As a Real Time Analyst, I was leading the process of reporting, analyzing and suggesting strategies to the operation in order to maintain an adequate performance on all the KPIs that the different campaigns would handle throughout the day, as well as the planning of the VTO and OT that was needed for the Bill to pay to be closer to 100%, that included taking into account possible leave of absences or any other novelty that could've impact the projected worked hours.
- KPI reporting and analysis
- Strategy suggestions for operations
- VTO and OT planning
- Workforce projection management
- Absence and novelty tracking
Educación
Environmental Engineer in Environmental Engineering – Universidad Libre de Colombia (2020-04)
Specialization in Geographic Information Systems – Antonio Nariño University (2022-08)
Technician in Administrative Assistance – SENA (2012)
