Nicolas Silva Moreno

Good willingness to work and generate significant changes, great attitude and proactivity when carrying out jobs and tasks within the labor sector, ease of creating good interpersonal relationships, respectful and attentive within the established work area.

CUSTOMER SERVICE REPRESENTATIVE - CUSTOMER SERVICE AND ATTENTION at CALLZILLA (2022-10 – 2024-08)

Receive calls, respond to emails and assist North American users in solving doubts or requirements regarding their orders and general information regarding the care of their plants and roses, providing quick and concrete solutions to provide the best care.

• Customer service and user management.
• Offer and provide the best attention to each of the users.
• Management of the different terms within the North American horticulture sector.
• Ease of empathizing with clients, serving them and responding according to their emotional state, always with empathy and professionalism.

CUSTOMER SERVICE REPRESENTATIVE - CUSTOMER SERVICE AND ATTENTION at EXL (2021-07 – 2022-01)

Receive calls and assist North American users in solving doubts or requirements regarding their health services, providing quick and concrete solutions to provide the best care.

• Customer service and management of users from different health sectors.
• Offer and provide the best attention to each of the users.
• Management of different terms within the North American health sector.
• Ease of empathizing with clients, serving them and responding according to their emotional state, always with empathy and professionalism.

CALL CENTER AGENT-CUSTOMER SERVICE AND SALES at CONCENTRIX (2021-03 – 2021-05)

Receive calls and assist North American and Spanish-speaking users in solving doubts or requirements regarding their home services, in addition to providing savings options and entertainment packages.

• Customer service and user retention within the company.
• Offer and sell home service packages providing benefits.
• Management of the company's different products.
• Ease of empathizing with clients and responding according to their emotions.

MAINTENANCE AND WAREHOUSE ASSISTANT at PASON COLOMBIA SAS (2020-05 – 2021-03)

Maintenance of drilling equipment and data collection from oil wells, support in its correct repair and replacement of spare parts, attention in the receipt of new equipment and the dispatch of new equipment to the field.

• Maintenance of drilling equipment after its arrival from the field.
• Arrangement of electronic and electrical installation of oil well data collection equipment.
• Change of memories and formatting of computer equipment used in collecting oil well data.
• Support in receiving new equipment for subsequent organization within the warehouse
• Management of field equipment shipments.
• Control and Organization of inventory within the Warehouse

ENGINEERING ASSISTANT at ROTHEM INGENIERIA SAS (2020-01 – 2020-05)

Support in the area of civil engineering by managing and properly collecting soil and subsoil data for the correct development of reports for the company.

• Use of Word and Excel when implementing and organizing field work data.
• Ease of implementing tools that speed up the process and reduce work time.
• Efficiency and proactivity when presenting results to the company.

MAINTENANCE ASSISTANT at FASC REPAIRS (2019-09 – 2019-12)

Maintenance of Refrigeration and White Line equipment, supported in its correct repair and replacement of spare parts, attention in the receipt of new equipment and the dispatch of equipment to clients.

• Maintenance of Refrigerators and Refrigeration Equipment.
• Electronic and electrical installation arrangement of Washing Machines and Electric Motors
• Changing washing machine transmission spare parts.
• Support in the disassembly of old devices for the reuse of functional spare parts
• Management of equipment shipments for clients.
• Control and Organization of inventory within the Workshop.

Currently Studying in SYSTEMS ENGINEERING – CENTRAL UNIVERSITY

TECHNOLOGIST in DESIGN AND INTEGRATION OF MECHATRONIC AUTOMATIONS – SENA METAL MECHANICAL CENTER (2019-01 – 2020-10)

BACHILLER ACADÉMICO in SECONDARY STUDIES – CAFAM SCHOOL (2017-12)

PRIMARY STUDIES – CAFAM SCHOOL (2011-12)