Orlando Castro s

I am a responsible, punctual, creative person with a very good disposition for any task assigned to me. I like to work in a team and give my best to obtain excellent results. I am a professional with 3 years of experience in bilingual customer service (English and Spanish).

Throughout my career, I have worked directly with clients from diverse backgrounds, providing effective assistance and resolving issues quickly and empathetically. My focus on clear communication and understanding customer needs enables me to create positive experiences and effectively manage tasks and processes. I would like to be able to offer my knowledge and skills and also be able to enrich them and continue learning.

Bilingual Medical

Interpreter with one year of hands-on experience providing consecutive and simultaneous interpretation in clinical settings. Skilled in accurately conveying medical terminology between providers and Spanish-speaking patients, ensuring precise communication and streamlined patient care. Proven ability to uphold confidentiality, cultural sensitivity, and ethical standards while facilitating informed medical consent and enhancing patient understanding.

Virtual assistance professional specializing in data organization and cleansing, social media management, customer service, and more. Proficient in key tools such as Excel, Google Workspace, social media platforms, and project management applications, enabling me to efficiently handle a wide range of tasks. Known for a strong willingness to learn and adapt quickly to new tools and methods, consistently ensuring a professional and results-driven performance.

Medical Interpreter at PROPIO Interpretation (2025-10 – Present)

Medical Interpreter at First contact BPO (2025-01 – 2025-09)

I provide consecutive and simultaneous interpretation between healthcare providers and Spanish-speaking patients, accurately conveying complex medical terminology, treatment plans, and informed consent. I maintained strict confidentiality and cultural sensitivity, ensuring ethical communication and improving patient comprehension.

Customer Service Representative at Paricus (2022-04 – 2024-10)

Representative of customer service for the excess telecom project, providing support to general inquiries for the program and technical support, learning and handling the procedures and policies. Bilingual (English, Spanish)

Call Center Agent at TELEPERFORMANCE (2020-11 – 2021-11)

Customer service and immediate resolution of problems, I was located in the Walmart campaign, general inquiries and support. Bilingual (English, Spanish)

Commercial Advisor at CLARO DISTRIBUIDORA DADITECK (2019-02 – 2019-08)

Advice on the sale of telephone equipment and plans with a sub-distributor of Claro telephony, I lasted 6 months working with them.

Academic High School – INSTITUCION EDUCATIVA TECNICO INDUSTRIAL GUSTAVO JIMENEZ (2018)

Currently Studying in Civil Engineer – UNIVERSIDAD PEDAGOGICA Y TECNOLOGICA DE COLOMBIA