Flight Attendant at SPIRIT Airlines
- Ensure safety for all guests and flights
- Answer guest questions
- Create a positive and memorable experience
Unemployed (2022-05 – 2022-07)
Flight Attendant at Republic Airways (2021-08 – 2022-05)
- Ensure safety and well being of customers and crew
- Answer questions regarding seat assignments and location
- Provide and present a professional, approachable, and welcoming experience
- Create a positive experience that customers will always remember
- Assists with luggage as needed or requested
Unemployed (2021-04 – 2021-08)
Supervisor/Tech Support Agent at IQOR/ATT (2020-09 – 2021-03)
- Last step in resolving issues with direct TV services issues
- Issues credits or refunds when required
- Scheduled/Rescheduled service installations
Flight Attendant at PSA Airlines (2015-06 – 2020-08)
- Ensure safety on the flight
- Ensure safety of passengers
- Provide courteous and professional customer service
- Answer passenger questions
- Assist with luggage as needed or requested
Gate Agent at United Airlines (2014-08 – 2014-10)
- Issue boarding passes
- Answer questions regarding flight
- Issue boarding passes for seat upgrades
Customer Service at Air Wisconsin Airlines (2013-04 – 2014-12)
- Provide exceptional customer service
- Assist with boarding
- Issue boarding passes
- Answer questions regarding flight, seat assignments
Technical Support at Nikon Technical Support (2012-07 – 2013-02)
- Facilitated and administered trouble shooting for inbound calls
- Processed credit card payments for services rendered
Customer Service Coordinator at Penske Truck Leasing (2011-09 – 2012-04)
- Administered and conducted daily yard checks
- Assigned work requests to technicians for completion
- Reviewed, researched, updated and verified service orders completion
Operations Manager at Sentinel Offender Services (2011-01 – 2011-02)
- Managed and validated preparation and issuance of warrants
- Coached Probation Officers in the execution of warrants
- Conducted daily staff meetings with Officers regarding schedules and warrants
Assistant General Manager at Travel Centers of America (2009-06 – 2010-08)
- Managed fifteen employees in the performance of their duties
- Assigned work, conducted performance reviews and appraisals
- Recommended employees for awards for outstanding performance on the job
Supervisor/Juvenile Corrections Officer at Department of Defense (2008-08 – 2009-12)
- Managed accountability of youth and Juvenile offenders
- Supervised daily activities of cadets
- Counseled cadets on unacceptable and unacceptable behaviors
Full Time Substitute Teacher at Richmond County Board of Education (2007-07 – 2008-02)
- Conducted classes in various subject from grades 1 thru 12
- Recommended for full time teaching position due to exemplary performance
Senior Noncommissioned Logistician at Fort Meade, MD (2005-07 – 2007-07)
- Deputy Director of Logistics Directorate
- Managed, supervised, advised, counseled evaluated, and directed subordinates in supply and related service occupations
- Assisted Division Directorate in planning, supervision, inspection and development and execution of Directorate policies and procedures
- Advised Commander on personnel matters; TC-AIMS II methodology
- Coordinated and administered support services for unit activities; organized deployment data into mode specific load planning data
Office Manager/Executive Assistant (2002-05 – 2007-11)
- Functioned as liaison for Director, and Deputy Director
- Managed and coordinated office operations and records management
- Managed, coordinated, scheduled, organized and directed travel arrangements
- Prepared proposals submitted from various Divisions
- Facilitated employee background checks, non-disclosure forms and updated policies regarding employee benefits
Sergeant Major at United States Army/Army Reserve (1979-04 – 2007-07)
Twenty-eight plus years leading, managing, supervising and training in Office Management, Operations Management, Human Resources, and Logistics.
- Served as a Military Police Officer and Instructor
- Planned instructional programs for over 300 Military Police candidates
