Operations Manager | Team Leader
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At Everise, my focus centers around enhancing team performance, establishing strong client relationships, and spearheading recruitment. Our team's success in meeting KPIs is a testament to our collaborative strategy formulation and data-driven decision-making, reflecting my deep commitment to operational excellence and client satisfaction.
With a solid educational foundation in communication and psychology, I bring a unique perspective to managing operations. The skills honed at Universidad de los Andes and Platzi empower me to communicate effectively and foster a supportive work environment that encourages growth, aligning with my goal to lead with integrity and innovation.
December 2024 - Present (12 months)
(The position continued due to a company acquisition. No contract termination was performed during the company transition.)
Oversaw team performance, recruitment, and client relationships
Led the team to meet KPI goals and optimized operations
March 2024 - June 2024 (4 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed action plans and reported KPIs
Customer Experience Specialist (Intouch CX)
March 2024 - June 2024 (4 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed action plans and reported KPIs
Spanish Interpreter (Interactive Contact Center)
April 2023 - June 2023 (3 months)
Provided accurate and timely interpretation services
Facilitated effective communication between English and Spanish speakers
September 2022 - March 2023 (7 months)
Coordinated transportation logistics for timely delivery and optimized routes
Negotiated contracts and implemented tracking systems
November 2020 - September 2022 (1 year 11 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed engagement and motivation plans
Customer Service Representative (Teleperformance)
February 2020 - November 2020 (10 months)
Bilingual Call Center representative handling digital interactions and customer service/tech support
September 2017 - April 2019 (Not completed)
Licentiate degree in Communication and Media Studies
January 2016 - June 2016 (Not completed)
San Buenaventura Seminary High School of Merida
2013 - 2015
Bachelor's degree in Humanities/Humanistic Studies
