Samantha Work

Results-driven customer service representative with 4 years of experience in the Durable Medical Equipment (DME) industry. Proficient in insurance verification, prior authorizations, and utilizing Brightree software for patient management. Demonstrated ability to enhance customer satisfaction through exceptional service and effective communication.

Skilled in coordinating patient appointments and processing payments, contributing to streamlined operations and improved client experiences. Authorized to work in the US for any employer

Customer Service Representative at Homefront Air & Medical Supplies, Inc (2024-01 – Present)

• Customer Service – Provide exceptional support and assistance to clients, ensuring a positive experience.
• Durable Medical Equipment (DME) – Knowledgeable in DME products, policies, and procedures.
• Insurance Verification – Accurately verify insurance coverage and benefits for medical equipment and services.
• Brightree Software – Proficient in utilizing Brightree for patient records, billing, and workflow management.
• Prior Authorizations – Assess and process prior authorization requirements for medical equipment.
• Scheduling – Coordinate and manage patient appointments efficiently.
• Payment Processing – Handle billing inquiries, process payments, and assist with financial transactions.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions

Customer Service Representative at Delta Medical (2021-05 – 2023-12)

• Customer Service – Provide exceptional support and assistance to clients, ensuring a positive experience.
• Durable Medical Equipment (DME) – Knowledgeable in DME products, policies, and procedures.
• Insurance Verification – Accurately verify insurance coverage and benefits for medical equipment and services.
• Brightree Software – Proficient in utilizing Brightree for patient records, billing, and workflow management.
• Prior Authorizations – Assess and process prior authorization requirements for medical equipment.
• Scheduling – Coordinate and manage patient appointments efficiently.
• Payment Processing – Handle billing inquiries, process payments, and assist with financial transactions.

Sales Associate at Cleo's Furniture (2020-07 – 2022-05)

• Customer Service – Provide excellent support to customers, ensuring a positive shopping experience.
• Sales & Upselling – Assist customers with product selection while maximizing sales through effective upselling techniques.
• Team Sales – Collaborate with team members to achieve sales goals and enhance customer satisfaction.
• Load-Outs – Efficiently manage customer pickups and ensure proper handling of merchandise.
• Furniture Assembly – Assemble furniture accurately and efficiently according to company standards.
• Truck Unloading – Unload shipments, inspect inventory, and stock merchandise for optimal store operations.

Store Manager at Acceptance Now (2013-08 – 2020-03)

• Customer Service – Provide exceptional service to enhance customer satisfaction and retention.
• Report Analysis – Review and analyze reports to support business decisions and operational improvements.
• P&L Reviews – Assess profit and loss statements to identify opportunities for cost control and revenue growth.
• Delivery & Collections – Ensure timely deliveries and manage collections with a customer-focused approach.
• Store Growth – Implement strategies to drive sales, improve customer engagement, and expand business revenue.
• Employee Training – Mentor and train new employees to enhance team performance and efficiency.
• Collections & Telemarketing – Conduct collection calls and telemarketing efforts to improve account recovery and customer outreach.
• Customer Visits – Build strong customer relationships through in-person visits and personalized service.
• BOR Growth – Drive growth in the book of rental (BOR) through effective sales and customer retention strategies.

Assistant Manager at Pizza Pro Corporate (2007-02 – 2013-07)

• Food Preparation – Efficiently prepare and handle food items according to safety and quality standards.
• Employee Training – Train and mentor team members to improve performance and maintain consistency.
• Vendor Payments – Process and issue checks to vendors, ensuring timely and accurate payments.
• Inventory & Restocking – Monitor inventory levels and restock supplies to maintain smooth operations.
• Culinary Skills – Prepare and cook menu items with attention to detail and presentation.
• Cash Handling & POS Operation – Manage transactions, assist customers, and ensure accurate cash handling.
• End-of-Day Closing – Reconcile sales, secure funds, and complete closing procedures for smooth daily operations.

High school diploma – Green Forest High School (1999-01 – 2012-05)