Samuel Garcia

IT Support and Security Analyst with 2 years of experience in network security troubleshooting within Cisco TAC Firewall team. Skilled in Cisco ASA/FTD, ACLs, NAT, HA environments, and incident analysis. Strong CCNA-level networking foundation including TCP/IP, DNS, ports, and protocols, with experience in LAN/WAN environments, log analysis, and customer-facing technical support.

Technical Support Engineer (TAC) - CCNA infrastructure engineer at Cisco (2024-01 – Present)

Security and Network Support Engineer (Tier I) providing technical support and incident resolution for network and security environments.

• Investigated and troubleshot connectivity and security incidents involving Cisco ASA and Firepower (FTD) firewalls
• Analyzed firewall logs, network traffic, ACL policies, and NAT rules to identify root causes
• Performed issue triage and severity assessment, escalating complex cases when required
• Followed structured troubleshooting runbooks to resolve incidents efficiently
• Supported high availability firewall environments, validating failover and redundancy behavior
• Performed firmware upgrades and maintenance on Cisco IOS / IOS-XE devices and switches while maintaining high customer satisfaction
• Experience working with LAN and WAN networks

Customer Service representative at Center Source (2022-01 – 2024-12)

Customer Service representative at Atlantic BPO (2020-01 – 2022-12)

Technical Degree in Software Development – Sena colombo aleman (2017-01 – 2021-12)

Network Infrastructure Installation Technician in Network Infrastructure – System center (2018-01 – 2019-12)