Samuel Llano Arroyave

AI Operations Specialist with 5 years of experience in the technology industry, blending 3 years in operations and project management with 2 years specializing in generative AI and prompt engineering. Skilled at analyzing business and operational needs and delivering applied-AI solutions with large language models (LLMs) and a broad toolkit of generative AI tools. Proven record designing 100+ production prompts, automating workflows across 5–10 operational processes, and leading cross-functional AI adoption.

Experienced in agentic AI systems, RAG, MCPs, APIs, and end-to-end process optimization using Agile/Scrum and OKRs.

AI Operations Specialist at Lean Tech (2024-01 – Present)

• Designed, tested, and refined 100+ production prompts, improving output accuracy and consistency across business use cases and multiple AI tools.
• Implemented generative AI solutions across 5–10 operational processes, automating manual workflows and reducing execution times.
• Optimized prompts for Performance Management workflows, ensuring high-quality LLM outputs aligned with business requirements.
• Led the rollout of AI tools across cross-functional teams, training stakeholders on effective prompt design and AI integration best practices.
• Develop agentic AI systems and AI projects with Claude Code in Visual Studio, architecting solutions with Agents, Skills, MCPs, RAG, and APIs.
• Build automations and AI agents in N8N integrated with Claude Code.

Operations Analyst at Lean Tech (2021-01 – 2024-12)

• Managed AI-driven projects integrating prompt engineering into business intelligence workflows to support data-informed decision-making.
• Coordinated a team of 4–7 professionals across operations and AI initiatives, applying Scrum methodology and OKR tracking.
• Created and optimized end-to-end business processes through prompt engineering and AI tools, increasing operational efficiency.
• Tracked KPIs and built reports to monitor team performance and project delivery.
• Led the creation and implementation of new processes.

Business Management Intern at Lean Tech (2021-01 – 2021-06)

• Supported project management for 6+ US-based clients, gathering requirements and translating them into actionable workflows.
• Contributed to process optimization initiatives, identifying inefficiencies and proposing technology-assisted solutions.

Bachelor's Degree in Business Management – Universidad Autónoma Latinoamericana (2018-01 – 2022-12)

High School Diploma – Colegio Nazaret (2017-12)