Sandy Wu

Trilingual professional fluent in English, Spanish, and Taishanese Chinese, with experience in customer service, interpretation, translation, and educational support. Strong communication, active listening, and problem-solving skills, with the ability to work effectively in fast-paced and multicultural environments. Experienced in assisting customers, supporting students, handling cash transactions, and providing language support with professionalism and empathy.

Bilingual Customer Service Agent (Credit One Bank) at iQor CXBPO (2025-11 – 2025-12)

• Handling and resolving international customer requests via telephone channels in English and Spanish
• Management of banking transactions through the company's database
• Handling high-pressure situations, always maintaining a professional and empathetic approach with the user
• Compliance with performance indicators focused on service quality and efficiency in problem-solving

Translator and interpreter at Multilingual Interpreters (2026-02 – 2026-04)

• Provided real-time interpretation between Spanish and English for diverse clients
• Translated written documents while preserving tone, meaning, and accuracy
• Assisted customers in virtual settings, ensuring clear and effective communication
• Managed multiple assignments remotely and met strict deadlines
• Maintained confidentiality and professionalism when handling sensitive information

Cashier / Customer Service Associate at Family Dollar (2025-03 – 2025-10)

• Handled cash, credit, and debit transactions accurately and efficiently
• Maintained balanced and organized cash drawers at the end of each shift
• Provided excellent customer service by resolving customer inquiries and concerns promptly
• Restocked shelves and organized merchandise to ensure proper product placement
• Unpacked and processed incoming shipments to maintain inventory levels
• Ensured a clean, safe, and organized store environment at all times EL Assistant at North Quincy High School (2023-09 – 2024-05)
• Translated documents and presentations for EL students in Spanish and Taishanese
• Utilized Google Slides, Docs, and other tools to support students' language needs
• Managed document distribution for EL teachers

Early Education Intern at Campus Kinderhaus (2022-10 – 2023-06)

• Supported classroom organization for preschool teachers
• Engaged with children (ages 4-5) during play and learning activities

Hostess/Cashier/Waitress at Jinhui Chinese Restaurant (2021-02 – 2024-01)

• Managed customer orders efficiently in a high-paced environment
• Handled cash transactions accurately
• Addressed customer questions and ensured satisfaction

Mentorship Program at Central Middle School (2023-10 – 2024-05)

• Provided one-on-one support to English learners, helping with homework and language comprehension
• Worked with mentors to develop workshops on public speaking for students

High School Diploma - North Quincy High School (2020-09 – 2024-06)

Early Childhood Care Certification - Campus Kinderhaus (2022-09 - 2023-06)