Sara Gil

Resourceful, empathetic, and proactive professional especially during times of crisis. I enjoy teamwork to achieve common goals and measurable objectives. Also possess strong communication skills, excellent time management abilities, and the capacity to work efficiently under pressure.

Bilingual Customer Service Representative VFO at Third Way Health (2025-01 – Present)

Bilingual Medical Account Advisor - Palomar Health Medical Group - with Virtual Front Office functions, appointment scheduling and medical procedures in orthopedic clinic.

• Virtual Front Office functions
• Appointment scheduling
• Medical procedures in orthopedic clinic

Journalist and sportscaster at TeleAntioquia - VideoSports (2026-01 – Present)

Journalist and sportscaster for the "Festival de Festivales" - Babyfútbol 2026 event, providing live television coverage.

• Live television coverage
• Babyfútbol 2026 event
• Sportscasting

Intern Sports Journalist at El Colombiano (2024-01 – 2025-12)

Intern in the Sports Area of the newspaper El Colombiano in the written press area with functions of making profiles, interviews, sports commentaries and coverage of sporting events.

• Making profiles
• Conducting interviews
• Sports commentaries
• Coverage of sporting events

Press communicator at Corporación Los Paisitas (2024-01 – 2024-12)

Journalist in the event "Festival de Festivales" My responsibilities included creating press releases, conducting sports interviews, and writing journalistic pieces.

• Creating press releases
• Conducting sports interviews
• Writing journalistic pieces

Audiovisual Instructor at Universidad de Antioquia (2023-01 – 2025-12)

I worked producing institutional audiovisual and multimedia content for the University, equipment management, instruction to students in the audiovisual field and academic productions.

• Producing institutional audiovisual and multimedia content
• Equipment management
• Instruction to students in the audiovisual field
• Academic productions

Bilingual Customer Service Supervisor at OneLink / Webhelp (2022-01 – 2023-12)

Voice line leader for the bilingual Lyft account - transportation app - on the night shift, managing 15-20 agents on the line. I excelled in metrics performance, product education, and communication skills.

• Voice line leader
• Managing 15-20 agents
• Metrics performance
• Product education
• Communication skills

Bilingual Customer Service Representative BPO at OneLink / Webhelp (2021-01 – 2022-12)

Customer service via chat, email, and voice during nighttime hours at a transportation account in the USA named Lyft. In that role, I handled complaints and claims regarding service quality, refunds, and financial procedures related to the application.

• Customer service via chat, email, and voice
• Nighttime hours
• Handling complaints and claims
• Service quality
• Refunds and financial procedures

Journalist in Journalism – Universidad de Antioquia (2020-01 – 2026-12)

English B2 in English Language – Instituto Colombo Americano (2017-01 – 2018-12)

High School graduate in High School – Instituto Parroquial Nuestra Señora de la Presentación (2018-12)