Bilingual Contact Center Professional (English / Spanish)
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Bilingual professional (Spanish - English) with a solid track record of over 13 years in the Contact Center and Customer Experience industry (spanish). Specialist in managing customer service support channels and central routing systems. Proven experience providing basic technical support and resolving operational requests for local and international markets.
Demonstrated ability to meet individual and team performance metrics, standing out for assertive communication, troubleshooting skills, and multicultural adaptability focused on global results.
Central Operations & Technical Support at Welldone S.A.S. (2016-01 – 2026-12)
Contact Center Agent at Xaloc S.A.S. (2013-11 – 2016-11)
Handled inbound and outbound calls for customer service, customer loyalty, and account technical assistance.
Contact Center Agent / Intern at Access Americas (2012-11 – 2013-04)
Advanced Course in Foreign Languages (English) – Universidad del Atlántico (2014-01)
Vocational Technical Degree in Contact Center Agent – Gente Estratégica (2012-01 – 2014-12)
Technical High School Diploma in SENA Agreement – Institución Educativa Distrital Antonio José De Sucre (2007-01 – 2011-12)
