Sergio Monroy

Results-driven Learning Experience Designer and Virtual Training Specialist with strong expertise in instructional design, e-learning content creation, and digital transformation. Proven track record in designing high-impact training solutions using SCORM, H5P, storytelling, gamification, and AI-powered tools. Skilled in Learning Management System (LMS) administration (Moodle, SabaCloud, Humand), data analysis, and scalable training strategy execution for large user volumes across corporate and academic environments.

Virtual Training Professional / LXD - NEXA BPO

(2025-06)

• Design and develop interactive e-learning experiences by transforming technical instructional content into engaging formats including infographics, videos, SCORM packages, and H5P activities.
• Collaborate with subject matter experts (SMEs) and trainers to adapt technical materials, leveraging storytelling, gamification, and AI-driven tools to increase engagement and knowledge retention.
• Manage and support LMS operations, monitor training performance metrics, and deliver scalable, high-quality virtual training programs aligned with strategic enterprise goals.

Learning Experience Designer & Trainer - Teleperformance S.A.S

(2022-09 - 2025-05)

• Analyzed client learning requirements and designed customized instructional strategies to optimize operational performance across diverse teams.
• Created end-to-end e-learning modules, managed LMS platforms (course setup, content deployment, maintenance), and conducted data tracking on user progress and completion rates.
• Led training initiatives for staff, agents, and operational personnel, managing large-volume training projects to ensure scalability, relevance, and measurable outcomes.

Research Professor (Professional Practices & E-Learning) - Observatorio de Juventud (OBJUN), Universidad Nacional de Colombia

(2020-11 - 2021-06)

• Designed and implemented a pedagogical e-learning course for university student groups as lead professor.
• Guided educational workflows, evaluated student outcomes, and presented pedagogical research findings at an institutional level.

Operations Supervisor - Teleperformance Colombia (JUMP Program)

(2017 - 2017)

• Supervised operational teams, monitored performance metrics, and facilitated team development initiatives.

Postgraduate Diploma - Strategy and Management of Digital Transformation - Universidad Sergio Arboleda (2025)

Bachelor's Degree - Education (Emphasis on Social Sciences) - Universidad Distrital Francisco Jose de Caldas (2015 - 2022)

Technical Degree - Commercial and Financial Operations - SENA (Servicio Nacional de Aprendizaje) (2011 - 2013)