Stiven Martinez
Administrative assistant/ Marketing assistant
Contrata sus servicios
Solicita un presupuesto sin compromiso
Sobre mí
I'm Wilson Stiven Saavedra Martinez,
Content-creating enthusiast with 14 months of experience in social media organic and also 6 years of experience in customer service. I am also a fast learner, proactive, and adaptive to changes person who excels in creative, critical, and analytical thinking skills.
SOFTWARE SKILLS LIST
M S O F F I C E
Z E N D E S K ( S U P P O R T A N D
S A L E S S O F T W A R E )
C A N V A S O P E R A ( H O T E L S O F T W A R E )
B U S I N E S S M A N A G E R
( F A C E B O O K A D S )
Experiencia
Escalation agent
Handle complex situations ensuring the customer is heard throughout the escalation process.
Opening cases regarding transaction issues and scams.
Updating sensitive information with the Scan ID system.
Reviewing escalation process records at each stage and updating the management data.
Release payments, transactions, check deposits, and money holds.
March 2022- currently working
Freelancer
Facebook ADS, Landing pages, Copywriting and video edition in multiple websites like:
Shopitech3d
Laulestienda
Fuleteo
Planetsfactory
January 2022 - March 2023
Customer Service Representative
Provide information about packages and other concerns
(delays, tracing, facilities)
Have good writing and listening skills in English to provide a quick response to the customer.
Coordinate pick-ups according to the customer's instructions.
Achieve the metrics established by the campaign.
December 2020 - January 2022
Educación
International Business
Digital Marketing and E-
commerce
