Administrative assistant/ Marketing assistant
Solicita un presupuesto sin compromiso
I'm Wilson Stiven Saavedra Martinez,
Content-creating enthusiast with 14 months of experience in social media organic and also 6 years of experience in customer service. I am also a fast learner, proactive, and adaptive to changes person who excels in creative, critical, and analytical thinking skills.
M S O F F I C E
Z E N D E S K ( S U P P O R T A N D
S A L E S S O F T W A R E )
C A N V A S O P E R A ( H O T E L S O F T W A R E )
B U S I N E S S M A N A G E R
( F A C E B O O K A D S )
Handle complex situations ensuring the customer is heard throughout the escalation process.
Opening cases regarding transaction issues and scams.
Updating sensitive information with the Scan ID system.
Reviewing escalation process records at each stage and updating the management data.
Release payments, transactions, check deposits, and money holds.
March 2022- currently working
Facebook ADS, Landing pages, Copywriting and video edition in multiple websites like:
January 2022 - March 2023
Provide information about packages and other concerns
(delays, tracing, facilities)
Have good writing and listening skills in English to provide a quick response to the customer.
Coordinate pick-ups according to the customer's instructions.
Achieve the metrics established by the campaign.
December 2020 - January 2022
Digital Marketing and E-
commerce
