Johan Sebastian Hidalgo
Asistente virtual
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Sobre mí
Organized and responsible professional with experience in customer service and administrative support (back office). Strong communication skills, accurate information management, and solution-oriented mindset. Able to adapt quickly to digital environments, learn new processes, and deliver respectful and efficient service focused on customer satisfaction and goal achievement.
Experiencia
Logistics Coordinator – Back Office at Lean Solutions (2025-03 – 2025-10)
- Management and updating of information in internal systems.
- Follow-up of administrative processes and operational support to internal teams.
- Compliance with deadlines, guidelines, and quality standards in a remote work environment.
Multichannel Customer Service Agent at Teleperformance (2024-05 – 2025-01)
- Customer support via chat, email, and phone in English and Spanish.
- Effective resolution of inquiries, incidents, and service requests.
- Training and onboarding support for new agents.
Customer Service Agent – Financial Sector at Scotiabank GBS (2023-06 – 2023-12)
- Customer support for banking clients in English.
- Responsible handling of confidential information and verification protocols.
- Clear customer guidance and proper follow-up of requests.
Educación
Technical Degree in Financial Operations Accounting – SENA (2018)
Commercial High School Diploma – Institución educativa Liceo Conviba (2018)
