Johan Sebastian Hidalgo

Organized and responsible professional with experience in customer service and administrative support (back office). Strong communication skills, accurate information management, and solution-oriented mindset. Able to adapt quickly to digital environments, learn new processes, and deliver respectful and efficient service focused on customer satisfaction and goal achievement.

Logistics Coordinator – Back Office at Lean Solutions (2025-03 – 2025-10)

• Management and updating of information in internal systems.
• Follow-up of administrative processes and operational support to internal teams.
• Compliance with deadlines, guidelines, and quality standards in a remote work environment.

Multichannel Customer Service Agent at Teleperformance (2024-05 – 2025-01)

• Customer support via chat, email, and phone in English and Spanish.
• Effective resolution of inquiries, incidents, and service requests.
• Training and onboarding support for new agents.

Customer Service Agent – Financial Sector at Scotiabank GBS (2023-06 – 2023-12)

• Customer support for banking clients in English.
• Responsible handling of confidential information and verification protocols.
• Clear customer guidance and proper follow-up of requests.

Technical Degree in Financial Operations Accounting – SENA (2018)

Commercial High School Diploma – Institución educativa Liceo Conviba (2018)