Ulen Rodriguez

Motivated alumni from St.

Cloud State

University, with experience in data analysis, credit analysis, marketing and media campaigns. Certified in Data analysis and skilled in Excel, SQL, and Python. Skilled in data-driven decision-making, developing analysis models and optimizing and modeling processes.

Team Leader at St. Cloud State University (2021-08 – 2024-05)

• Led a team to provide expert guidance on university policies while overseeing comprehensive front desk operations and high-volume communication channels.
• Directed data entry for complex immigration programs, maintaining rigorous standards for legal compliance and data integrity to ensure the total accuracy of all student and institutional records.

Lead Social media manager and Graphic Designer at SCSU (2021-08 – 2024-05)

• Directed the visual identity and content strategy for a global social media presence of thousands, conceptualizing high-impact graphics and multi-channel campaigns that drove international engagement.
• Managed the end-to-end production of diverse print and digital collateral—ranging from event banners to comprehensive guidebooks—ensuring brand consistency across all touchpoints.

Credit Analyst at Intouch CX (2024-05 – 2026-02)

• Involved the consistent and accurate evaluation of financial statements and credit reports.
• Provided support to the team's risk evaluation by giving useful advice and guidance through the evaluation process, ensuring they analyzed the correct legal information to mitigate potential risks.
• Implemented strategies to detect suspicious activities and fraudulent patterns.
• Helped the team to make informed decisions on approving, rejecting, or modify loan terms.

Team Leader at Intouch CX (2026-02 – Present)

• Directed a 30-member team, driving operational excellence by consistently meeting AHT, CSAT, and QA targets.
• Facilitated professional development through structured weekly coaching and feedback sessions, fostering a high-performance culture focused on continuous improvement and accountability.
• Managed critical administrative responsibilities, including payroll approval and workflow coordination, ensuring seamless service delivery while maintaining strict adherence to quality and compliance standards.

BFA in Graphic Design and Fine Arts – St. Cloud State University

Certificated in Data Analysis – IBM

Certificated in Project Management – Google