Xarold A

I am an empathetic person, capable of understanding the needs and emotions of others, which allows me to build genuine connections and strong relationships. I have great attention to detail, enabling me to identify and solve problems accurately and efficiently. Specialized agent in medical provider support, with solid experience in managing health insurance information, including plan benefits, eligibility verification, and follow-up and resolution of medical claims.

Health care Support Specialist at CONNEXT GLOBAL SOLUTION S.A (2024-07 – 2025-07)

Health care specialist with experience in efficient management of medical records and appointment scheduling, playing a key role within the Revenue Cycle. Responsible for coordinating and maintaining accurate patient information from the first point of contact, ensuring precise demographic data, insurance details, and authorizations.

Senior Customer Service Representative at Optum Global Solutions Colombia S.A.S (2021-09 – 2024-05)

This role provided me with a strong foundation in customer service and taught me the importance of empathy and a customer-focused approach in any professional function. Acted as a key liaison between healthcare professionals and insurers, providing accurate and timely support to ensure an efficient and error-free patient care process.

Bilingual Customer Service Advisor / Medical Provider Agent at TELEPERFORMANCE COLOMBIA S.A (2016-06 – 2021-09)

Successfully established strong client relationships by conveying trust and professionalism in every interaction. Served as a Medical Provider Agent handling inbound and outbound calls with insured individuals and healthcare providers, delivering detailed information on medical benefits, coverage, service eligibility, and claim status.

Bilingual Customer Service Advisor at ATLANTIC INTERNATIONAL BPO (2012-12 – 2016-04)

Responsible for interacting with customers, providing assistance, and resolving inquiries and concerns satisfactorily.

Third Semester in Financial Administration – Corporacion universitaria Latinoamericana

Commercial High School Diploma – Instituto Técnico Nacional de Comercio (2008-01)

Primary Education – Centro de Educación Básica 137 (2002-01)