Yohan Veloz

Junior Data Analyst with expertise in SQL, Power BI, and data visualization. Passionate about using data to drive business decisions, optimize processes, and improve customer experiences. Strong background in business intelligence, customer analytics, and process improvement.

Business Intelligence Analyst Teleperformance, 09/2024-Present 

Achievements

• Developed real-time dashboards that improved KPI tracking, enabling faster operational decision-making.
• Enhanced data quality by implementing validation processes, ensuring 100% report accuracy.
• Optimized customer experience by analyzing database trends and designing data-driven strategies. Real-time analysis of KPIs productivity for different programs.

BPO CX Trainer Specialist Sutherland, 03/2022 – 09/2024

Achievements

• Reduced attrition rates by identifying behavior patterns through data analysis, leading to a more effective talent acquisition strategy.
• Increased new agent performance by implementing targeted training programs, improving first-contact resolution rates.
• Developed and delivered coaching sessions that enhanced agent communication and customer satisfaction.
• Collaborated with cross-functional teams to streamline processes, improving operational efficiency.

Data Analyst KPMG, 09/2023- 10/2023 

Achievements

• Conducted customer segmentation analysis that improved targeting strategies for high-value clients.
• Created dashboards that provided actionable insights, helping stakeholders make data-driven decisions.
• Ensured data integrity by assessing quality and completeness before analysis.

Specialization- Google Data Analytics Certificate, Coursera / 2023 

Collection and management of data from Google’s perspective based on 6 fundamental steps: Ask, Prepare, Process, Analyze, Share and Act.

SQL , Coursera IBM / 2023 

SQL statements, data analysis withing a database using SQL.

Python Foundations for Data Analysis, UDEMY / 2023 

Tableau, DataCamp / 2023 

English Teaching bachelor’s degree, Universidad Nacional Experimental “Simón Rodríguez” , Caracas / 2012 

Planning and teaching of English as a second language.