Aaron Hernandez Jimenez

I am a highly motivated and adaptable professional with a Bachelor's degree in Information Technology Engineering and a solid interest in customer service and software development. I bring hands-on experience from various sectors, including healthcare and technology. Throughout my early career, I have developed expertise in customer service, billing, and technical support tasks.

I pride myself on my strong communication skills, ability to work in fast-paced environments, and understanding of platforms like Microsoft Azure. I am eager to contribute to dynamic global organizations, using my skills to enhance customer satisfaction and support operational success.

Customer Service Agent at Santé Plus Medical Center (2023-10 – 2024-01)

I provided high-level customer service in a fast-paced medical environment, managing customer queries, appointments, and support through various communication channels. I also utilized healthcare-specific systems to ensure efficient service delivery and improve patient satisfaction.

Customer Service Agent at Sykes Liberia (now Foundever) (2022-08 – 2022-12)

At Sykes, I supported international clients in both English and Spanish, resolving customer issues efficiently and ensuring high levels of satisfaction in a banking environment. This role allowed me to further develop my communication and problem-solving skills in a global service environment.

Cashier and Administrative Assistant at Equipos Agrícolas del Pacífico (2018 – 2022)

I was responsible for managing billing, invoicing, and financial reports, as well as handling customer inquiries and email communications. My role also involved supporting daily business operations, enhancing customer interactions, and improving internal workflows.

Bachelor's in Information Technology Engineering – Universidad Técnica Nacional (2016)

Certification in Azure AI Fundamentals – Microsoft (2021)