Abraham Benavides

Highly responsible person with great communication skills and experience in different areas related to customer service, collections, retentions and data analysis. Adaptable to different environments, proactive and great vision to improve and contribute ideas. Seeking a position where I can apply my skills to contribute to the success and growth of the organization, while further developing my professional skills and pursuing opportunities for personal and professional growth.

Client Services, Inc. Collections specialist (April 2022 – Jun 2024) Two years of experience in the collections area working for three different accounts related with credit information and vehicles collection. Development of communication skills and extensive experience dealing with customers handling complex situations. Trained to be a very good negotiant guaranteeing compliance with the company’s objectives.

Customer service rep (Aug 2021 – April 2022) Experience in customer service and, providing assistance and technical support to customers, taking payments, and sending all the information they need. Trained to use my soft skills to ensure the best customer’s experience.

• Support Services Group Customer service rep (May 2021 – Aug 2021) Experience in retentions and customer service, trained to deal with clients who wish to cancel services with the company. Trained to use negotiation methods to offer the client a new vision of the service. Provide customer service and technical support in different situations related to the service provided.
• Costa Rica’s Call Center Customer service rep (Jan 2021– May 2021) As a customer service representative my role was to provide assistance to customers. I was trained to deal with different situations in different environments. Every day interacted with customers over the phone, my main goal was to listen carefully answer their questions and using my soft skills to be able to provide the best solution for the problem.

Business Administration / Universidad Fidelitas 2024 (In progress)

High school diploma / Liceo Nocturno de Grecia 2017