Adrián Conejo

Hi team, i am an energetic and team focused person with excellent communication and presentation skills, with over 5 years of experience in the technical support field (networkig, linux, windows server, aws), I am looking for a new IT challenging job opportunity.

L2 Technical Support Agent – Aug 2019 to Dec 2023

Concentrix/Juniper, Heredia

 Working for the switching team (EX/QFX) troubleshooting Layer 1 to Layer 3 issues, covering the following topics:

 Interior Gateway protocols like OSPF and RIP.

 BGP.

 IP Multicast.

 Ethernet Switching topics like VLAN, Tagging, Native Vlan, Inter-VLAN routing, QnQ tunneling.

 Layer 2 Security features.

 Firewall Filters.

 Spanning tree, RSTP, MSTP, VSTP.

 Layer 2 authentication 802.1x, MAC RADIUS, Server fail fallback and Guest VLAN.

 IP Telephony Features like PoE, LLDP, LLDP-MED and Voice VLAN.

 Class of Service.

 DHCP.

 DNS.

 High Availability.

Technical Support Agent - Apr 2018 to Aug 2019

Concentrix/Netapp, Heredia

 Troubleshooting issues related to NAS shares (SMB, NFS, CIFS) and networking. Also internal OS issues.

 Understanding of OS concepts (Windows, Linux), Networking, Storage and Active Directory.

 Handling backlogs and attending incoming calls, prioritizing the work to accomplish the most important and urgent requests first.

 Consulting and collaborating with immediate peers or colleagues around the world using tools like Microsoft teams.

 Making an exhaustive research in our databases, internal forums, old cases and web.

 Documenting the technical work and research in detailed and comprehensive manner.

 Meeting our Service Level Agreement (SLA), setting the right expectations.

Linux System home Lab Setup and Management

 Install and configure CentOS on Virtual Environment.

 Password Management.

 Create files and directories at user and root level.

 Linux file system management.

 Create files and directories.

 File permission management.

 Use of help and man commands.

 Filters and text processing commands (grep, sort, uniq, wc, cat).

 Find system information using uname and hostnamectl.

 Create and edit files using nano, touch and VI editor.

 User account management.

 System utility commands (date, uptime, hostname, which, cal, bc, etc).

 Monitor system using commands (top, free, df, ps, netstat, etc).

 Log monitor.

 Network commands (ping, traceroute, tcpdump, ifconfig, netstat, networking files, etc).

 System updates using yum | apt-get | rpm.

 Manage services like DNS and DHCP.

Education

Bachelor of Science: Systems Engineering (2015)

Universidad Nacional de Costa Rica, Heredia

CCNA Routing & Switching 1-4 (2017)

Universidad Nacional de Costa Rica, Heredia

Certifications

AWS Certified SysOps Administrator – Associate (SOA-C02) 2023.

AWS Certified Cloud Practitioner (CLF-C02) 2023.

Enterprise Routing and Switching, Professional (JNCIP-ENT) 2023.

Classes

Complete Linux Training, by Imran Afzal, Udemy, 2024.

Ultimate AWS Certified SysOps Administrator Associate, by Stephane Maarek, Udemy, 2023.

Python TOTAL, by Federico Garay, Udemy, 2024.