Systems engineering
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Motivated and innovative Computer Engineering graduate from the UAM, with great problem-solving skills and a deep. Passion for software development with experience in web application development. Eager to leverage my technical skills and contribute impactful Software Solutions that improve user experience for millions of customers around the world.
Pricesmart CS & IT Technical Support Tier 1
Supported end users by diagnosing and resolving technical issues, gaining strong insight into real-world user behavior and needs. This hands-on experience improved my ability to communicate technical concepts clearly and design intuitive, user-focused solutions. Developed a solid foundation in front-end principles such as usability, responsiveness, and accessibility.
Collaborated with teams to streamline support processes and improve overall product experience—skills that directly translate into building effective, user-friendly applications. Passionate about bridging the gap between technology and people through thoughtful design and development.
Ruiseñor Administrative & Technical Assistant
Managed invoices, purchase orders, and return processes through the GTI Invoices platform, ensuring accuracy and operational efficiency. Gained experience working with technical systems and platforms, improving data accuracy and workflow automation. Developed strong attention to detail, documentation skills, and process optimization—valuable in software development and support roles.
This position strengthened my ability to work with structured data and user interfaces, while also collaborating with teams to maintain system integrity and user satisfaction.
UAM - Universidad Americana de Costa Rica Bachelor Degree of Computer Engineering
