Allison Silva Hines

Proactive and adaptable professional with experience in customer service, call handling, and problem-solving, skilled at working in fast-paced and multicultural environments. Recognized for strong communication, active listening, empathy, and teamwork, ensuring high-quality service and customer satisfaction. Proficient in digital tools, basic CRM systems, and Microsoft Office, with the ability to perform effectively in both on-site and remote settings.

Volunteer - Asociación Pro-Ayuda al Hermano Limonense en Situación de Calle

(2023)

• Provided support and assistance through effective communication and customer service skills.
• Managed documentation, data entry, and customer records.
• Collaborated with teams to plan and deliver projects with measurable social impact.

Baccalaureate - Social Work - Universidad Libre de Costa Rica (2025)

Certification - Intermediate English - Instituto Nacional de Aprendizaje (2024 - 2024)

Certification - Customer Service - Instituto Nacional de Aprendizaje (2024 - 2024)

Certification - Food Handling - Instituto Nacional de Aprendizaje (2024 - 2024)

Certification - MS Office - Excel - Instituto Nacional de Aprendizaje (2022 - 2022)