Ana Zumbado

Skilled Master Data Management Coordinator with bachelor’s degree in business management and 8+ years of professional experience. Seeks to employ top-class managerial and logical thinking skills with a practical approach to problem-solving. Disciplined and committed person, who relishes challenges. Excellent interpersonal and team-working capabilities, in constant search for personal and professional growth.

October 2020 - Present. Genpact Outsourcing Services. 

● MDM Item Coordinator (October 2021 - Present) 

• Accurately build and maintain Item reports.
• Working and managing multicultural Teams.
• Updating SOP´s for MDM Item Department.
• Performance tracking of content through various channels via analytics and metrics.
• Quality control
• Reports automatization.
• Developing new Continuous Improvement tools using Power Apps, Power Automate, Excel Macros, among others.
• Analyze and manage data using Salesforce, AS400 and STEP/Stibo.
• Provide Customer training to peers.
• Provide a high level of customer service and client relations, based on outstanding communication and interpersonal skills.
• Auditing support requests, addressing issues or exceptions and following up to ensure corrections were made.

● MDM Customer Analyst (October 2020 - September 2021) 

• Analyze and manage data using Salesforce and AS400
• Provide Customer training to peers.
• Auditing support requests, addressing issues or exceptions and following up to ensure corrections were made.
• Verify and process MDM Customer domain support requests (creations, maintenance and Tax validations)
• Provide support on the migration process from the United States to Costa Rica as required.

 February 2019 - March 2020. Grant Thornton Costa Rica. Transfer Pricing Consultant.

• Prepare Transfer Pricing reports from different industries such as banking, manufacturing, logistics, among others.
• Prepare economic analysis for intercompany transactions under the OECD Guidelines and the regulations in each jurisdiction.
• Provide Customer Service.

Universidad Estatal a Distancia 2015 – 2020 Bachelor’s Degree on (UNED) Business Administration

Universidad de Costa Rica 2010 – 2014 Bachelor’s Degree on (UCR) Imagenología Diagnóstica

Universidad de Costa Rica 2007 – Pending Bachelor’s Degree on (UCR) Computer Science