Order Management | Customer Support Expert
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With over 14 years of experience in customer and technical support, I am dedicated to delivering exceptional service and ensuring seamless customer experiences. My passion lies in optimizing interactions, resolving complex challenges, and aligning with company objectives to drive customer satisfaction.
I have been recognized as a Top Performer at Concentrix and a CSAT Champion at Hewlett Packard, highlighting my commitment to excellence and customer-centric service.
I specialize in technical support for software-related issues, ensuring timely resolutions, meticulous incident documentation, and strict adherence to SLA compliance. My approach focuses on efficiency, clear communication, and continuous improvement to enhance support operations and overall service quality.
In my recent role as a CISCO Tier 1, I have honed my expertise in deal and quote creation, order booking, and modifications. I have successfully managed intricate logistical and manufacturing inquiries, efficiently resolving lost and damaged order cases and processing replacements. This experience has reinforced my ability to navigate high-pressure environments while delivering effective solutions.
I thrive in fast-paced settings where problem-solving, customer engagement, and operational excellence are key to success. I am always eager to refine my skills, embrace new challenges, and contribute to a culture of service excellence.
CONCENTRIX CR3: Cisco Tier 1
Duration: February 4, 2019 – February 25, 2025
Location: Avenida Elena Lahmann de Rohrmoser, Next to Sylvania, Industrial Park, San José, Costa Rica
CONCENTRIX CR4: Customer Advisor Health Care
Duration: 2 years and 2 months
Location: 300 meters south and 250 meters west of the U.S. Embassy, San José, Costa Rica
FUJITSU Consulting Costa Rica: Technical Support Agent
Location: Ultra Park, Aurora, Heredia, Costa Rica
SYKES Costa Rica: Customer Service Representative
Duration: 1 year and 7 months
Location: Global Park, Aurora, Heredia, Costa Rica
HP McKesson CIT Service Desk: Technical Support Agent
Duration: 2 years and 2 months
Location: Hewlett Packard Costa Rica Forum 1, Santa Ana, San José, Costa Rica
CASINO FIESTA AMÉRICA: Bet Receiver
Location: 50 meters south of the Central Park, Heredia, Costa Rica
SOUVENIRS SHOPS / CIGAR SHOPS: Sales and Customer Service
Location: Mercado Artesanal Morazán, Local 15 at La Casona, Cigar Shops in various areas of San José, Costa Rica
High School Graduate.
Cisco Certificate of achievement: CCW Tool Support
Castilian House (2 years) Diploma received English as to Second Language.
Certification in Saint Thomas Center (Conversational English)
Byte: received a computer package diploma as Windows Operator. (600 hours)
