Anthony Barboza Coreas
Customer Experience Professional | AI Specialist | Trainer |
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Sobre mí
Customer Experience and Back-Office professional with proven experience in data management, escalation handling, case resolution, SLA compliance, and customer support within BPO environments. Skilled in Microsoft Excel, CRM platforms, documentation management, and cross-functional collaboration. Recognized for maintaining high-quality standards, achieving 100/100 QA scores, exceeding CSAT targets, and supporting operational improvement initiatives.
Strong written and verbal communication skills, excellent attention to detail, and experience managing high-volume workloads while ensuring compliance and accuracy.
Experiencia
10 years of work experience in multiple areas such as customer service, back office and data management, CAD desing, call handling, training and coaching.
