Arianna Saavedra
Technical Support | Customer service
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Sobre mí
IT Technician with experience in on-site and remote technical support. Specialized in hardware and software maintenance, operating system installation, and troubleshooting. I stand out for my ability to diagnose quickly and provide efficient customer service. I am looking to join a company to enhance my professional skills and contribute to the company's growth.
Experiencia
IT Technician (Freelance) – 2021 – Present
- Provided technical support and guided clients in choosing electronic devices.
- Diagnosed and resolved technical issues clearly and effectively for clients.
- Installed and configured software and operating systems.
- Conducted preventive and corrective maintenance, ensuring customer satisfaction.
- Assisted internal users and clients with technical issues.
- Installed and configured applications and enterprise systems.
- Supervised technological resources and optimized support processes.
Educación
EDUCATION
Calle Blancos Technical Professional High School – Computer Network Technician | 2022 National Distance Education University (UNED) – Diploma in Computer Science | 2023 – Present
CERTIFICATIONS AND COURSES
» Cisco: Introduction to IoT, Introduction to Cybersecurity, Entrepreneurship (2020),
» Cisco: NDG Linux Essentials (2022), Basic Python (in progress)
» LibreOffice – UTN (2020)
» English – UNED (2023 – Present)
