Bryan Corrales
Dynamic technical support professional with experience, adept at resolving complex hardware and software issues
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Sobre mí
Dynamic technical support professional with experience, adept at resolving complex hardware and software issues. Proven ability to manage high-volume ticketing systems while delivering exceptional customer service. I thrive in fast-paced environments, ensuring user satisfaction through effective problem-solving and multitasking.
Experiencia
Technical Support Agent at HP Inc (2022-04 – 2026-03)
During my time at HP, I was responsible for resolving technical issues related to hardware and software, providing remote support to enterprise clients via both phone and chat. My responsibilities included troubleshooting, generating tickets, and tracking cases until resolution, ensuring efficient and well-documented service. I also helped build a team to provide support to the United States and Canada.
- Technical troubleshooting of hardware and software problems
- Business customer service via chat and phone
- Ticket handling and parts dispatch
Educación
Mid-Level Technician in Executive for Service Centers – CTP Roberto Gamboa Valverde (2020-01 – 2020-12)
High School Diploma – CTP Roberto Gamboa Valverde (2020-01 – 2020-12)
