Bryan Méndez

Sales, hospitality, and tourism professional with 7+ years of progressive experience in luxury resort operations, real estate appointment setting, sportfishing and adventure tourism management, and high-ticket vacation ownership sales. Skilled in outbound prospecting, lead qualification, CRM pipeline management, appointment scheduling, contract processing, reservation operations, vendor coordination, staff leadership, quality assurance, and customer retention. Supported six-figure transactions at Marriott Vacation Club and currently leads premium charter and tour operations across 17 vessels.

Trilingual in Spanish, English, and Portuguese.

General Manager at Wahoo Sportfishing and Tours (2026-07 – Present)

• Lead daily operations for sportfishing charters, multi-day adventure packages, and transportation services serving premium international clientele.
• Manage the full reservation pipeline, staff schedules, vendor coordination, budget oversight, and service delivery across a 17-vessel operation.
• Recruit, coach, and coordinate captains, guides, drivers, and support staff to maintain consistent safety, service, and brand standards.
• Direct customer retention, upselling, SEO, and digital marketing initiatives supporting repeat bookings and direct inquiry conversion.

Real Estate Appointment Setter at Terraquea S.A. (2025-10 – 2026-06)

• Contacted and followed up with real estate prospects through phone, WhatsApp, email, and CRM-based outreach.
• Qualified leads based on property needs, preferred location, budget, purchase timeline, and readiness to speak with a sales advisor.
• Scheduled appointments for the sales team and maintained accurate CRM records, lead statuses, follow-up tasks, and conversation notes.
• Used consultative communication, objection handling, and structured follow-up to re-engage prospects and support the sales pipeline.

Encore Representative & Quality Assurance Specialist at Marriott Vacation Club (2022-07 – 2025-05)

• Managed high-value vacation ownership relationships, contract closings, and post-purchase owner support for an international hospitality brand.
• Supported senior sales professionals in closing six-figure transactions while maintaining strong guest satisfaction and NPS performance.
• Completed quality assurance reviews to verify compliance with Marriott brand standards, internal procedures, and legal requirements.
• Coordinated with sales, operations, and legal teams to streamline contract processing, minimize fulfillment errors, and reduce cancellations.

Lobby Ambassador & Concierge Support at Marriott Vacation Club (2021-08 – 2022-07)

• Delivered personalized concierge support, including tour planning, restaurant reservations, and activity coordination for resort guests.
• Served as the first point of contact for VIP arrivals and provided a warm, brand-consistent onboarding experience.
• Coordinated across resort departments to resolve guest concerns quickly and maintain high satisfaction levels.

Front Office Receptionist at Los Sueños Marriott Ocean & Golf Resort (2019-08 – 2020-07)

• Managed check-in, check-out, reservation updates, guest correspondence, cash handling, and Property Management System operations in a five-star resort.
• Resolved escalated guest concerns with diplomacy and efficiency while maintaining strong guest satisfaction and NPS results.
• Supported front office administration and coordinated with hotel departments to deliver seamless guest experiences.

Sales & Operations Director at Wahoo Sportfishing and Tours (2017-07 – 2018-12)

• Directed sales, reservations, group-trip coordination, and concierge services for a boutique sportfishing and adventure tourism operator.
• Built long-term relationships with international clients through personalized travel planning, repeat-business follow-up, and referral service.
• Coordinated multi-vessel fishing charters, transportation logistics, and adventure tours for groups of up to 30 guests.

Mid-Level Technical Degree in Food & Beverage Management – CTP de Jacó - Centro de Formación Técnica Profesional (2012 – 2017)