Carlos Cordero

Creative and optimist customer and tech support orientated with over 5 years of experience in with reputable companies established in the United States.

Relationship Manager Tek Experts

Microsoft Relationship Manager for Executive Legal and Press escalations. My role revolves around managing and resolving issues that are escalated by executive-level employees on behalf of frustrated customers regarding Microsoft products and services.

• Help customers with their accounts access and recovery.
• Resolve billing issues and refunds.
• Investigate hardware (Xbox and Surface) warranty options for replacements or repair.
• Guide customers with their Microsoft 365 installation, tools with in the apps and basic troubleshoot.

Technical Support Agent CSS Corp

Vonage Telecommunications Company Care Agent for small and big business clod communication issues.

• VOIP devices techsupport.
• Accounts and Billing.
• Phone numbers porting.

Cleveland Clinic Hospital Representative United Collection Bureau

Part of the follow up team in charge of reviewing the status of posible medical procedures to be taken at the hospital with each individual healthcare provider.

Administrative Assistant Piscinas y Spas Jireh

As part of this construction, cleaning and supply shop for pools company I was in charge of the supply chain, inventory, warehouse workers and coordination of the pool cleaning service.

Web Designer Frame 3 Studio

Web design for reforestation challenge project in collaboration with Fundación Madre Tierra and Montes de Oca local government.

CCNA

Universidad Politécnica Internacional

IT Essentials and Cisco Modules 1, 2 and 3

• CCNAv7: Introduction to Networks
• CCNAv7: Switching, Routing and Wireless Essentials
• CCNAv7: Enterprise Networks, Security and Automation

Videogame Design and Development

Universidad Creativa

High School Diploma

Colegio Bilingüe Santa Cecilia