Data Entry
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Experienced Administrative Support Professional | Executive Assistant | Project Coordination | Client Management
Experienced Administrative Assistant with 14+ years of supporting executive teams, managing office operations, and optimizing project coordination. Proven ability to streamline processes, improve data compliance, and enhance client satisfaction. Now seeking a full-time Executive Assistant or Administrative Assistant role to leverage expertise in scheduling, communication, and confidentiality
Increased data compliance accuracy by 20% at Empire Shared Services.
Onboarded 500+ clients at SmileDirectClub, earning top performer recognition.
Resolved 300+ billing disputes at Cisco Americas, achieving 98% customer satisfaction.
Coordinated high-profile events for Sony Music, contributing to brand visibility and market growth.
Empire Shared Services – Administrative Clerk (May 2023 – Present) At Empire Shared Services, I ensure data compliance and precision in order processing to minimize delays and meet regulatory standards. Managing priority customer purchase orders and contracts, I collaborate with management, multidisciplinary teams, and Senior Sales Agents to optimize workflows and boost productivity. Proficient in executive communications, scheduling, and task follow-ups across email, phone, and text, I guarantee smooth operations and enhanced customer satisfaction.
Smile Direct Club – Scheduling Sales Collections Specialist (January 2020 – April 2023) As a Senior Scheduling Agent, I transformed the customer onboarding process, reducing time by 30% and welcoming over 500 new customers. I streamlined appointment scheduling, coordinated customer visits, and adhered to company policies. Known for resolving complaints swiftly, I built trust and delivered exceptional customer service.
Cisco Americas – Order Entry & Edit Clerk / Billing Disputes Specialist (June 2018 – August 2019) I excelled in a fast-paced environment, managing complex order entries, ensuring billing accuracy, and completing General Ledger reconciliations. Resolving 300+ billing disputes, I improved customer satisfaction. Collaborating with global teams, I streamlined logistics and drove precision across workflows.
Sony Music Entertainment / Warner Music – Product Marketing Manager (March 2003 – December 2008) As Regional Manager, I executed successful promotional campaigns and high-profile events, amplifying brand visibility and driving product awareness. I honed skills in event planning, collaboration, and marketing strategies to achieve organizational goals.
Mejores Practicas administrativas y de Capital Humano
