Technical Services Associate
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Dynamic Technical Service Associate with expertise from Movate, excelling in B-to-B relationships and customer satisfaction. Proven ability in data center conflict resolution and multitasking, managing high volumes of alerts and tickets effectively. Skilled in LINUX and committed to quality assurance, ensuring secure and efficient operations.
SEPTEMBER 2021 ‐ MAY 2025
TECHNICAL SERVICE ASSOCIATE. | Movate | Lagunilla, Heredia
Work into a B-to-B relationship, solving any alerts or concerns regarding servers,
networking devices, storage systems, cooling systems, and power infrastructure, to operate effectively and securely.
Documented all customer interactions and transactions accurately for future reference.
Ensured confidentiality of all sensitive information handled during client interactions.
Handled customer Alerts, providing appropriate solutions and follow-ups within time limits.
Managed high volume of tickets with emphasis on customer satisfaction.
Handling Alerts resolutions with different software such as LINUX, VDI, SNOW,
Knowledge Base platform and Skyline.
Communicate with end users/system administrators/field engineers, via phone and email.
Communication with different teams along the company trough Slack and Teams, as well Zoom for live upgrades where the customer wants to participate.
MARCH 2019 ‐ JULY 2021
CUSTOMER CARE ADVOCATE. | CONCENTRIX. | Pavas, San José
Work into a B-to-B relationship requiring a higher standard of service and product knowledge.
Improved customer service procedures and policies based on customer feedback.
Solving any issue or concerns regarding claims, services, benefits and account Information.
Documented all customer interactions and transactions accurately for future reference.
Managed high volume of inbound calls with emphasis on customer satisfaction.
Maintained up-to-date knowledge of product information to assist customers effectively.
JULY 2018 ‐ MARCH 2019
WAGERING CLERK. | PERHEAD (SPORTSBOOK) | Santa Ana, SJ
Handle customer accounts adhering to rules and regulations outlined in the sportsbook handbook.
Take all sort of bets
Clear language and references in case of claims from customer side so we had accurate recordings.
Interpreted and applied policy, procedures and regulations applicable to job functions.
2021
MEP – ICER PROGRAM., SJ
