Cristopher Arroyo Acuña

Information Technology Management professional with experience in process management, data analysis, and project support. Specialized in process documentation, performance indicators, and customer service, with knowledge of IT governance, auditing, business intelligence, and agile methodologies.

Incubation Technical Assistant at TEC Emprende Lab, Instituto Tecnológico de Costa Rica (2026-02 – 2026-07)

• Managed and tracked applications for financing programs under the Sistema de Banca para el Desarrollo, ensuring compliance with requirements and proper processing of files.
• Administered project document flow, ensuring the traceability and integrity of information.
• Prepared technical reports and indicators to support decision-making.
• Took part in designing a platform for project evaluation by analyzing operational processes and performance indicators, and supported process automation efforts.

Special Assistant at TEC Emprende Lab, Instituto Tecnológico de Costa Rica (2024-12 – 2026-01)

• Provided direct support to internal and external clients, resolving inquiries and providing feedback to improve institutional services and processes.
• Coordinated operational and logistical activities for institutional events.

Bachelor's Degree in Information Technology Management – Instituto Tecnológico de Costa Rica