Daniel Diaz Moya
Cybersecurity Technician
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Sobre mí
Customer-focused Technical Support professional experienced in owning and resolving complex technical issues while delivering a high-quality support experience. Skilled in troubleshooting, incident management, and strategic escalation, with a strong ability to collaborate with cross-functional teams to drive timely resolutions. Passionate about customer advocacy, knowledge sharing, and continuous improvement through automation, case deflection, and technical mentoring—aligned with a culture of customer obsession and operational excellence.
Experiencia
Customer Support Desk for Capital One Bank at Foundever (2025-04 – 2025-12)
- Ability to maintain high contact with clients in order to provide quality customer service.
- Ability to multi-task and work in a fast paced environment by using a wide variety of in house tools to research and gather data to make accurate decisions.
- Contribute to a positive team environment by proactively aiding team members with process barriers and projects.
Educación
Bachelor's Degree in Computer Science – Universidad Estatal a Distancia (2026)
Level 3 Technician in Cybersecurity Technical Degree – Centro de Tecnología y Artes Visuales (CETAV) (2022 – 2025)
Bachelor's Degree in Sociology – Universidad de Costa Rica (2013)
High School Degree – Colegio Gravilias (2008 – 2012)
