Daniela Arce Arias

I'm currently studying cybersecurity but I di have a lot of experience on customer services , fraud, collection.

I really like to help people and also grown as a person and also as employee

• Valor Global S.A AFZ, Heredia Customer Service account Sprint 04-2017/04-2019

Customer Services, Providing payment arrangement, Reviewing credit score, billing department, upgrade eligibility Collected debts as maximum of 2k. Tech Support (basic troubleshooting); Review network connection (the towers LTE, VOICE, etc.)

• Client Services Incorporated - Eurocenter Barreal. Heredia Debt Collector /Hard Collections 7/2019 to 10/2019

Debt collector for Chase bank, track and research for customer information in order to contact them and set up payment arrangement. Excellent communication skills in order to make understand the customer the urgency to payoff the debt. Handled accounts of 5k up to 30k of debts

• Amazon SJO 11 Investigator Specialist I L3 PAT/CERT Specialist at Fraud Department-Back office 10-2019/ 11 2022

Working for PQ and then move on to PAT, handle all cases, reviewing account information, deep dive the customer information plus the supplier information in order to avoid counterfeit, even fraud. Review the seller metrics on the platform to see if we authorize them to keep selling and listing products or not. As well review the inventory to see if it's needed to destroy it if they have it under amazon warehouse or if they don't we cancel the amazon account so they can not list any other item. Call the suppliers to determine weather the items are legit or not.

Product Authentication Specialist Invoices Processing Analyst / Cert Investigation Specialist (Holistic review ) 

• Concentrix, Ultrapark I, La Aurora, Hybrid position Nov 2022 up today Real State Advisor Resident Experience Advocate II

Maintenance, billing and dispute advisor at Amherst account Multichannel communication ( calls, emails) about the properties. Understand the problems the residents are having and assign the vendor or technician for the repairs. Review and explain the charges for the bill. Resolving issues through internal communication with our departments. Follow up work orders and make sure the repairs are done. Advise the resident about the status of the account (billing) Review availability of the tech and vendors in order to assigned WO by Salesforces

2015-2016 International baccalaureate ( Liceo de Poas)

2017 Natural English Course

2018 UTN Sede Central SYKES ACADEMY English Course

2018-2019 Universidad Rey Juan Carlos: Técnico en Biomasa

2022 Technical degree in Cybersecurity(ongoing) CENFOTEC Virtual Learn Academy