David Chaves Villalobos

IT Helpdesk analyst

Talento

Alajuela, Alajuela5000 CRC/horaMiembro desde 18 de agosto de 2024

Contrata sus servicios

Solicitá un presupuesto sin compromiso

gestor de proyectos de ITadministrador de sistemassoporte técnicoanalista de helpdesk

Sobre mí

IT professional with a strong background in technical support, system administration, and IT p roject management. Expertise in installation, configuration, troubleshooting, and support across diverse IT environments, including Service Desk and SAP tools.

Knowledge in Scrum Master, Lean Six Sigma and demonstrating a commitment to process improvement and ITservice management excellence. Fluent in Spanish and English, withover 9 years of experience applying analytical and problem-solving chess skills to IT challenges.

Experiencia

Throughout my career, I have developed a wide range of technical skills, including:

Technical Support and Infrastructure: I have conducted installation, configuration, and troubleshooting of various devices, including laptops, iPads, iPhones, servers, and routers, across multiple countries. Additionally, I have experience in Active Directory administration, as well as local network and server support.
Service Desk and SAP Support: I have provided Level 1 support for Service Desk and SAP-Convergence, managing customer cases through calls, chats, and tickets. I have also handled queue management for service desk operations and documented services based on ITIL principles.
Technical Training and Documentation: I have delivered technical training for SAP and Convergence, and I have created IT knowledge base documentation.
Certifications and Frameworks: I am currently in the process of obtaining Scrum Master certification and Lean Six Sigma Yellow Belt, reflecting my commitment to continuous improvement and agile project management. I also hold ITIL Foundation v4 and v3 certifications, demonstrating my knowledge of IT service management best practices.