Kyndryl – Technical support Lead (Nov 2022 – Feb 2024)
Heredia, Costa Rica
- Identify investigate, and resolve user problems with computer software and hardware
- Collaborate with programmers to fix errors.
- Supporting the following platforms: SAP, Ariba, Windows, MAC
- Fields support calls, chat, email, and/or communication from users with inquiries.
Robert Bosch Co – Collections analyst expert III (Sep. 2019 – 2022)
Heredia, Costa Rica
- Follow-up payments with customer.
- Reconciliation process.
- Billing and invoicing.
- In charge of 1100+ accounts spread all over CA and USA
- Reporting and analyzing account status using Excel and Power BI
- Cash applications.
- Dispute Analysis
WNS Service Solutions – IT analyst (Jan. 2017 – Aug. 2019)
San José, Costa Rica
- Help airlines via virtual machines to fix issues with their machines on site.
- First point of escalation, I was my duty to transfer the issues to the proper resolver team, which meant that I had to know full knowledge of the problems presented.
- In charge of reporting and monitoring airport machines/softwares using
Power BI.
Gadroves – customer support and salesperson (Nov. 2014 – Jul. 2015)
Heredia, Costa Rica
- In charge of front desk selling PC parts/softwares and peripherals.
- In charge of fixing minor software and hardware issues with customers computers.
Little Monster Preschool – French teaching (Feb. 2015– Jul. 2017)
Heredia, Costa Rica
- Take care of children, early stimulation and developing of new skills.
- French teaching to kids and their parents
