Diana Mora
Administradora de negocios con énfasis en Mercadeo
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Sobre mí
¡Hola!
Soy Diana Mora, soy administradora de negocios con énfasis en mercadeo.
Experiencia
Product Marketing Manager, Product Market Analytics
July 2023 – Present
- Handle end-to-end case management for Pricing Program queries.
- Creating various reports and metrics relevant to the Pricing Programs.
- Recommending improvements to Pricing Programs based on your own data-informed opinion and from feedback gathered from different stakeholders.
Business Analyst II – Renewals Quoting Advisory team
March 2022 – July 2023
- Analysis of contracts status and information for Special Pricing customers and accounts, work with ELA contracts, create quote corrections.
- Communication with stakeholders, sales reps and other teams in order to have accurate information for quotes.
- Extra tasks and projects: team SME, automated IBM contribution calculator project, Salesforce migration to Confluence project,
support as a QA analyst, provide training to new team members.
Infotree – VMWARE Account
Business Analyst I – Standard Quoting team
January 2021 – March 2022
- Understanding of organizational process and VMware products and pricing for quotes.
- Excel on customer centricity and providing solutions to sales reps doubts and concerns.
Universidad
Estatal a Distancia de Costa Rica
Internship in the Business Administration School
September 2017 – August 2018
- Part of the organizational committee of Entrepreneurship activities Sykes – Capital One account
Fraud customer Service agent
September 2013 – May 2014
Amazon
Customer Service agent
September 2013 – May 2014
Educación
Universidad de Costa Rica
Bachelor of Business Administration
- Expected graduation year: 2023
- Relevant courses taken: Project Evaluation, Entrepreneurship, Quality in processes, Customer Decision
Making
Universidad Estatal a Distancia de Costa Rica
Bachelor of Business Administration with Marketing emphasis
- March 2021
- Relevant courses: Market Investigation, Sales in Marketing, Communication in marketing Universidad Estatal a Distancia de Costa Rica
Associate degree in Business Administration
- November 2018
