Diego Monge Brenes

Technical Support Engineer and Cybersecurity professional with 20+ years of experience supporting complex enterprise environments across SIEM, networking, infrastructure, and data center operations. I have worked with global organizations such as IBM, HP, Intel, FedEx, and Clorox, delivering advanced troubleshooting, incident response, and root cause analysis in high-pressure environments.

My background includes L2/L3 support, SIEM administration, enterprise infrastructure support, log analysis, system performance optimization, and handling critical escalations for global customers. I am especially strong in troubleshooting complex technical issues, collaborating across teams, and driving service reliability and customer satisfaction.

Core areas of expertise include SIEM, incident management, escalation handling, networking, security operations, IT Administrator and enterprise support. I am currently exploring new opportunities in Technical Support Engineering, Cybersecurity, SIEM Administration, and related enterprise support roles.

Open to roles in Technical Support Engineering, Cybersecurity Operations, SIEM Administration, Infrastructure Support, IT Admin and Enterprise Technical Services.