Dinna Vega

Hardworking and reliable employee focused on going above and beyond to support team and serve customers. Dedicated to business success and motivated to continue to learn and grow as a professional.

Client Success Consultant at Granicus (2024-04 – Present)

• Acted as customers' main point of contact, provided impeccable customer support and solved issues.
• Identified and routed issues to appropriate resolution teams to reduce customer loss.
• Monitored customer account activity and suggested growth opportunities and incentives to diminish churn.
• Upsold and cross-sold add-on purchases to increase sales.
• Engaged with customers to understand needs, resolve issues, and answer product questions.
• Analyzed various reports and generated solutions to dramatically improve customer retention and satisfaction.
• Presented existing and prospective customers with valuable information to aid decision-making.

Client Success Representative at Experian (2023-04 – 2024-02)

The primary responsibilities are to assist Account Executives with chosen high pipeline generating clients with any billing, technical support, compliance/due diligence and contract agreements, onboarding and credentialing procedures.

• Identified and routed issues to appropriate resolution teams to reduce customer loss.
• Developed engagement strategies with customers to establish professional relationships through product expertise, customer service and training.
• Met and exceeded daily service quality and performance goals.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously.
• Served as friendly first point of contact for customer inquiries.

Business Development Representative at Experian (2021-08 – 2023-03)

• Contact companies interested in Experian B2B and B2C solutions and connect them to an Account Executive by setting an appointment with them to obtain further information.
• Developed targeted lists, call strategies, and messaging to generate new business opportunities.
• Experience developing Salesforce reports for use in the construction of dashboards to improve visibility of team workload, metrics, and trends.

Global Business Representative at Equifax (2020-01 – 2021-07)

Experience working with current Equifax clients by assisting them with any concerns in regards to their accounts such as billing, technical support, Onboarding, accounts changes, due diligence, and referring them to Account Executives and Business Analyst.

• Escalate cases using Salesforce, Jira, and Archer.
• Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.

High School Diploma – Colegio Redentorista San Alfonso

Technical Degree in Human Resources – Universidad San Marcos

Bachelor in Psychology – Universidad San Marcos